Lume Pro lets you take control of Windows PCs remotely, to help someone or to work. Here is, without dressing it up, what already works, what we are preparing and what we will build depending on what you tell us.
Status reviewed on October 17, 2026 · Lume Pro is not on sale yet · it will open once security is where it must be, with no date announced.
These features work today with the published Helio and app, for the Pro accounts in our trial. Anything built but not yet open is not on this list.
The PC connects to our service on its own: nothing to open on the router or your client’s firewall, and nobody needs to sit at the screen once the Windows session is open. If a direct connection fails, the session goes through our relay. A few very locked-down corporate networks still block it.
From a computer, tablet, iPhone or Android phone, a recent browser is enough. Nothing to install on your side.
In testing: iPhone, iPad and Apple TV apps are not available on the public App Store; Android as an APK downloaded directly, outside the Play Store. On a computer, you use the browser.
You see the PC screen, hear its sound and control it with keyboard, mouse or touch. When the PC has a graphics card, the card encodes the picture.
On a PC with several displays, you pick the one to show. Lume can also create a virtual display sized for your device, then restore the original desktop when the session ends.
In the Pro space, each PC belongs to its client. Search finds a client, a PC or a hypervisor.
Other people can follow the session. Only one has keyboard and mouse at a time, and taking control requires a security code.
Lock, sleep, restart or shut down the PC remotely. Sensitive actions require a security code.
Pro accounts enter a one-time code before reaching the fleet, with recovery codes if the phone is lost.
When the session runs over WebRTC, which is the normal case, video, sound and controls are encrypted end to end between the PC and your device: the relay forwards the packets without decrypting them. If WebRTC cannot connect, a fallback transport goes through our relay, encrypted in transit but not end to end; a fix is planned.
Every Helio update is signed, and Helio checks the signature before installing it.
Lume is published in France by a sole trader. Accounts and the relay are hosted in the European Union.
A remote control tool gives access to whole PCs. Before selling Pro, we want each of these protections in place and checked on real PCs. That is what will set the opening date, not the calendar.
The owner is set on the PC itself at pairing time. A technician only gets the rights the owner grants, limited and revocable, checked by Helio on the PC.
A device that has never connected will have to be approved on the PC before it can get in. The PC keeps the list of allowed devices.
Today limited to Pro accounts, it will be open to every Lume account.
The owner will see the history of connections to their PCs and get an email every time someone takes control.
Throughout remote control, a visible banner on the PC says so. A Stop button ends the session, and the owner can turn off Pro access on that PC at any time.
The program will be signed with a Windows publisher certificate, so Windows and antivirus tools know where it comes from.
Already designed or in development. No promised date: each one ships once it has proven itself on real PCs.
Copy and paste text between your device and the PC, allowed for the session and revocable. It is already being tried by a few testers.
Send and retrieve files during the session. It will only open with quarantine and antivirus scanning of received files.
Connect at the Windows sign-in screen, after a restart or on a locked PC, send Ctrl+Alt+Del and answer administrator prompts. This waits for Helio to be signed.
A small program the person being helped runs without installing anything, with their explicit consent and protections against fake support scams.
A machine-wide installer you can deploy silently to many PCs (GPO, Intune) without visiting each one.
On a PC or virtual machine with no graphics card, a test build already gives a smooth picture and sharp text. It still has to go into Helio and be checked on other machines.
Your subscription will turn Pro features on across all your PCs, with no script to run. An unavailable feature will say why instead of disappearing.
These ideas are not scheduled yet. We will build them in the order they matter to the people using Pro. Tell us which ones you miss most, and what for.
Hide the PC screen during your work so nobody nearby sees what you are doing.
Stop a local click from getting in the way of your work.
See every display of the PC at the same time instead of picking one.
Exchange a few words with the person at the PC without picking up the phone.
Power on a PC without another PC having to stay on in the same network.
Sort PCs into groups and give each technician different rights.
Print a document from the remote PC on the printer next to you.
Keep a video record of an intervention, with a visible notice on the PC.
Get the session back on its own when the PC restarts in the middle of an update.
Take control of a Mac or a Linux PC, not only Windows.
Open a PC to a colleague or contractor for a limited time, with reduced rights.
Export the history of your interventions for your clients or your accounting.
An email is enough: what you do, how many PCs you manage and the two or three ideas that would change your days. An idea missing from this list interests us just as much. We read every message.
We are first opening it to a few professionals who want to try it with us on real PCs. The commercial opening will happen once the protections in “Our commitment” are in place and checked. We are not announcing a date. The subscription will be monthly with no commitment; planned prices are on the Lume Pro page.
What you do, how many PCs you manage, any virtual machines: a few lines are enough.